Acceptable use policy

What the service is for

Following up with people who asked your business for an estimate or quote. That is the only intended use.

Never allowed

• Uploading purchased, scraped, rented or otherwise cold contact lists.
• Contacting anyone who has asked you or us to stop.
• Re-adding a suppressed contact under a different spelling or record.
• Attempting to evade carrier filtering, sender registration, spam protection or messaging law.
• Sending unrelated marketing, promotions, newsletters or third-party offers.
• Sending content that is unlawful, deceptive, harassing, hateful, sexually explicit, or that impersonates another business.
• Messaging about regulated or high-risk categories not related to your quoted work.
• Sharing one account across unrelated businesses to dodge plan limits.
• Probing, load-testing or attempting to access another customer's data.

How we enforce this

• Sending rate limits and per-plan allowances on every account.
• Automatic review triggers on unusual volume or unusual opt-out rates.
• Suppression is enforced by the system and cannot be overridden by a customer.
• An audit trail of imports, sends, suppressions and administrative actions.
• Suspension of accounts that abuse the service, with notice where appropriate.

Reporting misuse

If you received a message you believe breached this policy, tell us and we will investigate and suppress the contact. A published abuse contact address is an outstanding owner action.